Payment and delivery terms

This English version is a translation of the Finnish terms. The Finnish version is the original version. If the language versions differ, the Finnish version is used as the basis for interpretation to the extent permitted by mandatory law. This translation does not limit any mandatory consumer rights applicable to the customer.

Scope

These terms apply to orders placed in the Antaisin.fi online shop. A consumer customer also has the rights given by the Finnish Consumer Protection Act, which these terms do not limit.

The sections on the right of withdrawal apply to consumer customers. The rights of a business customer are determined by the contract and applicable law.

The shop is intended for adults. Age is not verified when an order is placed.

Seller

The contract of sale is made between the customer and Antaisin Oy. Antaisin Oy is responsible to the consumer for performing the contract, for delivery, for statutory liability for defects, for handling withdrawals and for refunding payments.

The name of the seller or creator behind a product may be shown with the product, and such a party may also send the product directly to the customer. This does not transfer the responsibility of Antaisin Oy.

Antaisin Oy
Y-tunnus 3180375-4
Viereläntie 4 A
90630 Oulu
asiakaspalvelu@antaisin.fi
+358 44 280 9861

Products

The shop sells physical products such as CDs, printed sheet music and books, as well as digital MP3 and PDF products. The shop also sells gift cards.

The form concerning a recording package is a request for a quote. Sending it is not an order and does not bind the customer.

Prices and taxes

Prices are shown in euros and include value added tax. Before you confirm the order, the checkout shows the total price of the order and any delivery costs.

Finnish VAT rates apply to the sales. The shop's sales to other EU countries stay below the common EU threshold of EUR 10,000, so the tax the consumer pays is Finnish tax also when the product is delivered to another EU country.

For deliveries to Canada, the United States, Norway, Iceland and Liechtenstein, the price does not include import taxes, customs duties or carrier handling fees in the destination country. The recipient pays those. These countries are outside the EU VAT and customs area, even though Norway, Iceland and Liechtenstein belong to the EEA.

A gift card is a multi-purpose voucher. Value added tax is determined only when the gift card is used to buy a product.

Ordering and formation of the contract

Products are ordered by placing them in the shopping cart and paying for the cart in the payment service. The contract is formed when the payment has been confirmed and Antaisin Oy sends the order confirmation to the email address you gave. Before that, the order is a reservation.

An unpaid order reserves the products for 60 minutes. If the payment is not confirmed within that time, the reservation is released and payment can be attempted again as far as the products are available.

A download right for a digital product is not created before the payment is confirmed.

Always check the contents of the order confirmation. Keep the confirmation: it is a receipt and it also contains your consent concerning digital products.

Payment

Payments are intermediated by Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the payment institution register maintained by the Finnish Financial Supervisory Authority. Payment takes place in the Visma Pay service.

The checkout shows the Visma Pay payment methods that are available for that payment. Availability may depend on the order total, for example.

Visma Pay may appear as the payee on your statement or in the payment transaction. Visma Pay forwards the payment to the shop.

Antaisin.fi neither receives nor stores your card details.

Contact details for the Visma Pay payment service

Visma Payments Oy (business ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: +358 9 315 42 037 (weekdays 8–16)
Postal address: Brahenkatu 4, 53100 Lappeenranta, Finland

Delivery

Physical products are dispatched within 3–7 business days of payment. The time concerns dispatch, not arrival.

Some products are sent directly by the seller supplying the product, in which case the dispatch time may differ from the above. We tell you about a deviation if we know about it.

The delivery cost is determined by the product's delivery class and the delivery area, and it is shown at the checkout before you confirm the order. Delivery is free when the value of the purchase is at least EUR 100.

We deliver to Finland, EU and EEA countries, Canada and the United States. The delivery countries currently available are shown at the checkout. We do not deliver to Åland.

No delivery cost is charged for a digital order. Delivery of a digital product begins once the payment is confirmed, if you have given the consent described below.

We are not liable for delays caused by force majeure. We announce exceptional delivery times in the shop.

Downloading digital products

A download right is created only from a confirmed payment.

A download right allows the file to be downloaded five times. The download right has no expiry date: a purchased file does not stop being purchased.

If a download is interrupted, the same download can be retried for 10 minutes without using another download. The time starts from the first counted download and does not restart with a new attempt.

A download link is personal. If you ask customer service to send the links again, the new links replace the old ones, and earlier download and order page addresses stop working.

The technical maximum number of downloads does not limit the consumer's statutory rights in a defect situation. If a download does not work, contact customer service.

Right of withdrawal

A consumer has the right to withdraw from a distance contract within 14 days.

For goods, the period starts when the goods are received. If goods belonging to the same order are received separately, the period is counted from receiving the last item or batch.

You can give notice of withdrawal using the shop's withdrawal form, the model withdrawal form of the Consumer Protection Act, or any other unambiguous statement to customer service.

Simply leaving a parcel unclaimed is not a notice of withdrawal.

Returning goods after withdrawal

After withdrawal, the goods must be sent back without undue delay and no later than 14 days from the notice of withdrawal. The consumer is responsible for the direct costs of returning them.

You may examine the goods in the same way as would be possible in a shop, to establish their nature, characteristics and functioning. The absence of the original packaging does not remove the right of withdrawal.

If the goods have been handled more than is necessary to establish their nature, characteristics and functioning, and their value has decreased as a result, the consumer may be liable for the diminished value as provided by law.

Exceptions to the right of withdrawal

There is no right of withdrawal in the situations where the Consumer Protection Act excludes it. The right of withdrawal for a sealed audio or video recording ends if the seal has been opened. This may concern a sealed CD.

Right of withdrawal for digital content

If the order contains digital products delivered immediately, you give the following consent at the checkout before ordering:

I agree that the downloads are delivered right after payment and that I cannot cancel their purchase after that.

Once the payment has been confirmed and delivery of the digital product begins on the basis of this consent, the 14-day right of withdrawal for that digital content ends.

The consent and its version are repeated in the order confirmation you receive by email.

Refunds

In a withdrawal situation we refund the payments that must be refunded by law without undue delay and no later than 14 days from receiving the notice of withdrawal.

In the sale of goods we may, in the situations permitted by law, wait for the goods to be returned or for proof that they have been sent before refunding the payment.

We refund the payment using the same payment method as in the original payment, unless we expressly agree otherwise with you. If part of the order was paid with a gift card, the part paid with the gift card is returned to the balance of that gift card. A part paid by another method is not converted into gift card balance without your consent.

Unclaimed parcel

Leaving a parcel unclaimed does not cancel the order. If a shipment is returned to us unclaimed, we contact you and agree on either a new dispatch or cancelling the order.

We do not charge a separate fee for leaving a parcel unclaimed.

Gift cards

A gift card is a multi-purpose voucher that can be used to pay for products in the shop. A gift card does not expire.

The balance can be used in several parts, and the unused part stays on the card. A gift card cannot be used to buy another gift card.

The gift card code is delivered by email. The code is not stored in readable form in our system, so keep the message. If the code is lost, contact customer service.

Liability for defects and complaints

Goods and digital content carry the liability for defects provided by the Consumer Protection Act.

If a product is defective, a download does not work or there is another problem with the delivery, contact customer service. Always check that the contents of the parcel match the order confirmation.

Resolving disputes

Please contact our customer service first. If the disagreement cannot be resolved, you can ask for advice from the Consumer Advisory Services of the Finnish Competition and Consumer Authority (kkv.fi) and refer the matter to the Consumer Disputes Board (kuluttajariita.fi).

Applicable law and language

Finnish law applies to the contract. If you are a consumer in another country, this choice of law does not deprive you of the mandatory consumer protection afforded to you by the law of your country of residence.

The Finnish version of these terms is the original version. The English and Swedish versions are translations of it. If the language versions differ, the Finnish version is used as the basis for interpretation to the extent permitted by mandatory law. A translation does not limit the rights belonging to the consumer under mandatory law.